Service
Network Monitoring & Preventive Maintenance
Continuous monitoring and scheduled maintenance that catches problems while they're still cheap — before a failing switch becomes a lost day.
The problem
Infrastructure rarely fails without warning. A power supply reports errors for weeks, a link runs at 90% every afternoon, a disk logs bad sectors, a certificate ticks toward expiry. The warnings are there — nobody is reading them.
So the first anyone hears about it is the outage. And by then you're paying for it three times over: the lost production, the emergency response, and the hardware you're now buying on next-day shipping instead of a planned refresh.
You already know what an hour of downtime costs your operation. That number is the entire argument for monitoring — it's almost always larger than the monitoring itself.
What's included
- 24/7 monitoring of switches, routers, firewalls, servers, and wireless
- Alerting tuned to what actually matters — noisy alerts get ignored, which defeats the point
- Bandwidth and interface utilization trending, so saturation is visible before it's a complaint
- Hardware health: power supplies, fans, temperature, disk and RAID status
- UPS and environmental monitoring for the server room
- Certificate and license expiry tracking — a leading cause of self-inflicted outages
- Firmware currency and end-of-support tracking across the fleet
- Automated configuration backup, so a failed device is a swap rather than a rebuild
- Scheduled preventive maintenance windows with documented change control
- Monthly reports covering what we caught, what we fixed, and what needs planning
How we work
Assess, design, implement, support
- 01
Assess
We document what you actually have — not what the last as-built says you have.
- 02
Design
A written design with the reasoning behind each decision, priced before work starts.
- 03
Implement
Phased cutovers with rollback plans. No single high-risk night.
- 04
Support
Documentation, knowledge transfer, and ongoing support at whatever level you need.
Service commitments
Response commitments, in your agreement
Severity levels and response targets are agreed before work starts and written into the contract — set against what downtime actually costs your operation rather than a number we picked for everyone.
Severity levels, agreed up front
Every agreement defines what counts as critical, what counts as routine, and everything between — so there's no argument about priority in the middle of an outage.
Response times, negotiated to fit
Targets are set against what downtime actually costs your operation. A mine site running dispatch and a five-person office need different commitments, and we price accordingly rather than applying one number to everyone.
In the contract, not the sales pitch
Whatever we agree is written into the service agreement with the severity definitions attached. It's a commitment you can hold us to, not an assurance that evaporates when it's inconvenient.
After-hours coverage available
Standard coverage runs during business hours. Round-the-clock response is available as an add-on and carries the same agreed targets — monitoring itself runs continuously either way.
Standard coverage: Monday–Friday, 8 AM – 5 PM Mountain Time.
These are response commitments — the time until a person is working your issue. Resolution depends on the fault, and we won't quote one before we've seen it.
Network Monitoring: common questions
How is this different from your managed IT services?
Managed IT is the whole function — helpdesk, patching, users, vendor management. Monitoring is just the infrastructure watch and the preventive maintenance that follows from it. Plenty of clients with capable in-house IT take monitoring alone, because it's the piece that's hard to staff around the clock.
What happens when something alerts at 2 AM?
Monitoring runs around the clock, so the alert is captured either way. Whether someone acts on it at 2 AM depends on whether you've added after-hours coverage — it's an add-on, and it carries the same targets we agree for business hours. Without it, a critical alert raised overnight is worked at the start of the next business day. We'd rather tell you that plainly than let you assume otherwise. What the targets are is set in your agreement, against what an outage actually costs you.
Can you monitor equipment you didn't install?
Yes, and that's most of it. Anything that speaks SNMP, syslog, or an API can be monitored. Onboarding starts with an inventory, because we won't claim to be watching a network we haven't documented.
Won't we just get flooded with alerts?
Only if the thresholds are set badly, which is the usual reason monitoring gets abandoned. Tuning is part of the onboarding and it continues for the first few months — an alert that fires constantly trains everyone to ignore it, so we treat noise as a defect rather than background.
Related services
Network Design
Layer 2 and Layer 3 network architecture designed for growth, segmented for security, and documented so your team can actually run it.
Firewalls & Security
Next-generation firewall deployment and network segmentation — configured with a policy you can audit, not a default ruleset with an any/any at the bottom.
Point-to-Point Wireless
Wireless bridges that connect buildings, yards, and remote sites where trenching fiber costs more than the building — engineered with an actual path survey.
Let's look at what you're running
A no-cost assessment of your network, servers, or phone system — you get the findings and the recommendations whether or not you hire us.